Sequifi

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Support Issue Trend Analysis

Jan 5 → Mar 30, 2026  ·  6 Bi-Weekly Periods

Executive Summary

Period-by-Period Traffic Light Report

Release Intelligence  ·  GitHub Analysis

Issue Volume Surging — Bug Count Has Doubled Since February Low

Key Finding

Bug volume has surged 148% from the February low — from 44 bugs in Feb 2–15 to 109 in Feb 28–Mar 13 — reversing the earlier declining trend. The March periods (P5 & P6) now contain 216 bugs combined, exceeding the 211 bugs in the first 4 periods together.

The initial Jan–Feb decline (68 → 52 → 44 → 47) has fully reversed. March saw major feature work including Override Pool architecture, Deductions & Accruals module, Multi-Milestone Overrides, and LMS Feature Flag, driving issue counts back above the January peak levels. Engineering velocity remained very high (311 + 372 merged PRs) while the bug queue expanded sharply.

44

Feb 2–15
Bugs at low

109

Feb 28–Mar 13
New peak

+148%

Bug surge
from low

GitHub Releases vs Issue Volume

Frontend releases per period overlaid on issue count

Merged PR Activity per Period

Total merged PRs (Backend + Frontend) — proxy for engineering change velocity

STRONGLY RELEASE-DRIVEN ▲

Jan 5–18  ·  117 Issues  (Q1 peak)

316

merged PRs

Staging features promoted to PRODUCTION simultaneously:

  • ⬤Worklio Payroll Integration → PROD — new execute/process payroll via Worklio (20+ PRs)
  • ⬤Everee Payroll Webhooks — new webhook pipeline replacing old Everee flow
  • ⬤Sales Process Pusher — real-time sales process notifications (new architecture)
  • ⬤FieldRoutes Data Sync — new integration activated in production
  • ⬤Position Backdating — Inception — first production exposure of the backdating engine

Frontend: 40 releases. Backend: CI/CD direct to prod. 68 bugs.

POST-RELEASE TAIL + NEW FEATURE DEV

Jan 19–Feb 1  ·  79 Issues

331

merged PRs

Jan 5–18 launch fallout and active backdating development:

  • ⬤Custom Sales Fields → PROD — full feature launched Jan 28–30
  • ⬤Worklio edge-case fixes — onetime payment failures, projection overrides
  • ⬤Position Backdating — Active Development — 5 BE + 5 FE PRs merged

Highest PR count of any early period (331). 52 bugs.

PARTIALLY RELEASE-DRIVEN

Feb 2–15  ·  92 Issues

323

merged PRs

Position Backdating core module ships:

  • ★Position Backdating — Core Module → PROD — merged in 6 BE PRs + FE audit history
  • ⬤Sales Process Refactor — large-scale sales calculation changes (10+ PRs)
  • ⬤Mortgage Commission Calculation — fix across all mortgage servers

Bug count hit the all-time low of 44 this period.

STABILIZATION PERIOD

Feb 16–27  ·  82 Issues

320

merged PRs

Backdating custom fields persistence and stabilization:

  • ⬤Backdating Custom Fields Persistence — Feb 16–17 final persistence layer
  • ⬤Payroll & Override Fixes — continued Worklio/SequiPay edge cases

47 bugs. Last period before the March surge.

HEAVY FEATURE + BUG SURGE ▲

Feb 28–Mar 13  ·  124 Issues  (New all-time peak)

311

merged PRs

Major feature development driving new issue peak:

  • ⬤Override Pool Architecture Overhaul — full package architecture refactor with config-driven model mapping (multiple PRs)
  • ⬤Multi-Milestone Overrides — new feature for multi-milestone override calculations (BE + FE)
  • ⬤Everee Configuration UI — new Everee configuration UI with feature flag (FE)
  • ⬤LMS Feature Flag Integration — LMS feature flag UI integration
  • ⬤AI PR Review System — on-demand /review comment, auto-approve prevention, debug logging
  • ⬤Excel Import Milestone Fix — milestone date import fixes

109 bugs — highest ever. 148 BE + 163 FE merged PRs. Override Pool alone spanned 5+ architectural PRs.

SUSTAINED HIGH VOLUME ▲

Mar 14–30  ·  113 Issues

372

merged PRs

Major new modules landing alongside highest PR velocity:

  • ★Deductions & Accruals Module — major new module with payroll/paystub triggers for calculation changes (BE + FE)
  • ⬤Employment Compensation Audit History — new audit history system
  • ⬤Worklio Frontend Integration — continued Worklio FE work (multiple merge/revert cycles)
  • ⬤Stripe Billing Stop — billing infrastructure change
  • ⬤Graviton Server Migration — infrastructure migration from Intel to Graviton (staging + prod)
  • ⬤Commission Override Decimal Precision — 3-decimal display across all servers
  • ⬤Roofing Servers V1 — new roofing server improvements

372 merged PRs — highest ever. 107 bugs. Highest engineering velocity alongside sustained high bug volume.

🔎 Key Engineering Takeaways

⚠ Bug Trend Has Reversed

Bugs per period: 68 → 52 → 44 → 47 → 109 → 107. The early 2026 decline fully reversed in March. The Feb 28–Mar 13 period set a new all-time bug peak of 109, and Mar 14–30 sustained it at 107. March alone has more bugs (216) than Jan+Feb combined (211).

📈 Velocity vs Quality Tradeoff

PR velocity peaked at 372 in P6 (Mar 14–30) while bugs remained above 100. The team is shipping faster than ever (Override Pool, D&A Module, Multi-Milestone Overrides) but the bug queue is not declining. New complexity is generating bugs faster than fixes resolve them.

🔧 Resolution Rate Declining

Resolution rate dropped from 98% (P1) to 53% (P6). The backlog is growing — nearly half of P6 issues remain unresolved. This creates compounding pressure as new periods add issues on top of unresolved ones from prior periods.

Overview

Key Metrics at a Glance

Section 1 — Severity

Priority Analysis

Priority Breakdown per Period

Stacked by severity across bi-weekly periods

Critical + High Ticket Trend

Tracks highest-severity issues per period — key risk indicator

Section 2 — Engineering Throughput

Resolution Health

Resolution Rate per Period

% of tickets with Status = Done within each period

Open / Unresolved Tickets per Period

Count of non-Done tickets by status category

Section 3 — Direction of Travel

Trend Intelligence

Bug Volume per Period — V-Shaped Reversal

▲ 148% from Feb low

Actual bug count per bi-weekly period with trendline

Bug Count Period-over-Period Change

Bug % change vs previous period

Bug Severity Trend

% of bugs that are Critical or High priority each period

Top 5 Functional Areas — Individual Trends

Each functional area shown separately across all 6 periods

Section 4 — Critical Load Concentration

Cross-Dimension Heatmaps

Client × Priority Heatmap

Top 10 clients — which clients carry the most critical load

Functional Area × Priority Heatmap

Top 10 functional areas — which areas attract the highest-severity issues

Section 5 — Product Engineering Focus

Functional Area Analysis

Top Functional Areas — All-Time

Top 9 issue labels + Other as doughnut

Top 6 Functional Areas per Period

Stacked bar — which areas were most affected each period

Section 6 — Customer Impact

Client Intelligence

Top 10 Clients — All-Time Volume

Horizontal bar sorted by total issue count (excl. "All")

Top 5 Clients per Period

Stacked bar — which clients drove volume each period

Section 7 — Nature of Problems

Issue Type Analysis

Type Breakdown per Period

Stacked count by issue type across all periods

Issue Type Trend Lines

Count of each type per period — spot shifts in the mix

Bug vs Non-Bug Ratio per Period

100% stacked — share of bugs vs all other types each period

Overall Type Distribution

All-time breakdown across all filtered issues

Section 8 — Volume Context

Volume Trends

Total Tickets per Period

Bi-weekly issue volume

Cumulative Tickets Over Time

Running total — shows overall pace of issue reporting

Section 9 — Operational Detail

Operational Insights

Backend vs Frontend per Period

Repository split across periods

Unique Clients per Period

Breadth of impact — distinct clients raising issues

Priority × Type Heat Matrix

Issue count by priority (row) and type (col) — darker = higher

Quality Initiative — Engineering Response

Corrective Actions Taken

Response Summary

In response to the upward trend in reported issues during Feb 15 – Mar 14 (82 → 124 tickets, bugs 57% → 86%), the following measures were implemented — resulting in a sustained downward trend through Mar 29 – Apr 10 with a 77% drop in ticket volume and resolution rate climbing to 86%.

↓77%

Ticket volume
reduction

86%

Resolution
rate

Targeted Module Fixes

ENGINEERING

Concentrated fix sprints across the top 5 problem areas identified from ticket patterns.

Overrides (12 PRs) Payroll (8 PRs) SequiDoc (6 PRs) Imports (5 PRs) Exports (4 PRs)

AI-Assisted Code Review

PREVENTION

AI PR review workflow scans every pull request for regressions, type errors, and logic issues before human review.

Auto-approve blocked On-demand via /review

Feature Flag Discipline

PREVENTION

All new features ship behind our home-built feature flag panel, available per server instance — enabling controlled rollout and instant kill-switch.

LMS Everee Config Multi-Milestone Override Worklio

Infra Hardening

INFRASTRUCTURE

Migrated production servers to AWS Graviton for performance and replaced Sentry with NewRelic for deeper observability.

Graviton ARM64 NewRelic APM

Code Refactors

ENGINEERING

Extracted shared logic into centralized services, reducing code duplication and the surface area for inconsistency bugs.

JobStatusService PositionProductService MilestoneNormTrait